db456 Privacy Policy — Your Information Is Safe
db456 treats the protection of your personal information as its highest priority. We ensure your privacy through SSL encryption and strict security protocols.
Introduction About This Policy
db456 ("we", "our", or "platform") operates a trusted online betting and casino service for users in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information.
By using our platform, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
This policy applies to the db456 website, mobile version, and all digital services we provide. We believe privacy is a fundamental right and it is our responsibility to ensure the security of information belonging to users of our platform.
Data Collection Methods
1 What Information We Collect
db456 may collect the following types of information from its members. This collection is done only to the extent necessary for providing our services:
1.1 Information Provided Directly (at registration):
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Valid email address
- Mobile number (for bKash, Nagad, Rocket, or Upay verification)
- Bank account or mobile banking details (for payment processing)
- National ID (NID) or passport information (for identity verification)
- User's preferred language and communication method
1.2 Automatically Collected Information:
- IP address and device identifier information
- Browser type, version, and operating system
- Platform access time and usage patterns (log data)
- Cookie and session data (see section 5 below for details)
- Referral source and search terms
1.3 Transaction-Related Information:
- Deposit and withdrawal history
- Records of betting and gaming activity
- History of promotional offer usage
Data Use and Purpose
2 Purpose of Data Use
db456 uses collected information for the following legitimate purposes. We commit that this information will not be used for any unauthorised purpose:
- Account Management: For registration, identity verification, login security, and account recovery.
- Payment Processing: For securely completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer Support: For providing assistance via 24/7 live chat and email, and for resolving complaints.
- Fraud Prevention: For detecting suspicious activity and ensuring the security of the platform.
- Bonuses and Promotions: For providing the welcome bonus (up to 120% up to ৳15,000), VIP programme, and other offers.
- Responsible Gaming: For monitoring users' gaming patterns and providing assistance when needed.
- Legal Compliance: For maintaining records required under applicable laws and regulations.
- Service Improvement: For conducting analysis to further improve the user experience.
3 Data Retention Period
db456 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the data:
- Active account data: For the full duration that the account remains active.
- After account closure: For the period required to meet legal obligations.
- Transaction records: For the period specified under financial regulations.
- Security logs: For the applicable period to ensure cybersecurity.
Once the specified retention period ends, we securely delete your information or modify it so that it is no longer personally identifiable.
Data Sharing and Third Parties
4 Data Sharing Policy
db456 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Partners:
For payment processing, we share only the information necessary to complete transactions with authorised payment gateways such as bKash, Nagad, Rocket, and Upay. These partners independently follow their own privacy policies.
4.2 Game Providers:
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt may have access to limited technical data to ensure fair gaming. This is essential for maintaining game reliability and fair play.
4.3 Legal Obligations:
It is our legal responsibility to provide information to relevant authorities as part of a court order, lawful investigation, or legal process. In such cases, we will provide only the information that has been legally required.
4.4 Fraud Prevention:
Limited information may be shared with authorised security agencies when required to prevent money laundering, fraud, and other financial crimes.
Cookies and Security Measures
5 Cookie Policy
Cookies are small text files stored on your device that help improve the functionality of our website. db456 uses the following types of cookies:
- Essential Cookies: Required for the basic functionality of the website — maintaining login sessions, security tokens, and so on.
- Functional Cookies: For language preferences, theme settings, and a personalised experience.
- Analytical Cookies: To analyse platform usage patterns and improve our services.
- Security Cookies: For detecting and preventing fraudulent activity.
You can disable cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform. Cookies are generally deleted when the session ends or when the set expiry period passes.
6 Security Measures
db456 follows the highest industry standards to protect your personal information. Our security framework includes:
- SSL/TLS Encryption: All data transmission between your browser and our servers is secured with 256-bit SSL encryption.
- Data Encryption: Stored sensitive information is kept using industry-standard encryption methods.
- Access Controls: Only authorised staff can access user information. This access is restricted based on roles and responsibilities.
- Regular Security Audits: Our systems undergo regular security audits and vulnerability assessments.
- Two-Factor Authentication: Two-factor authentication is available for account access and large transactions.
- Secure Payment Gateways: All financial transactions are handled through secure and verified payment channels.
However, no digital system is completely impenetrable. There is always some risk involved in transmitting information over the internet. We advise you to keep your password secure and never share it with anyone.
Your Rights and Child Protection
7 User Rights
As a registered member of db456, you have the following rights. To exercise these rights, contact our support team:
- Right to Know: You can find out what information we hold about you and how it is being used.
- Right of Access: You can request a copy of your personal information.
- Right to Rectification: You can request that incorrect or incomplete information be corrected.
- Right to Erasure: In certain circumstances, you can request that your information be deleted (subject to legal obligations).
- Right to Restrict Processing: In certain circumstances, you can request that the processing of your information be restricted.
- Right to Object: You can object to the processing of your information for specific purposes.
- Right to Close Account: You can apply to close your account at any time (subject to settlement of any outstanding balances).
To exercise these rights, email [email protected] or contact us via our 24/7 live chat. We will endeavour to respond to your request within a reasonable time.
8 Child Protection Policy
db456 is a service for adults. We firmly believe that it is essential to keep minors away from online gambling. To this end:
- Our platform is for users aged 21 and above only. Age verification is mandatory at registration.
- We do not intentionally collect any information from persons under the age of 18 or 21.
- If we become aware that a minor has provided information, we will immediately delete that information and close the account.
- Parents and guardians are encouraged to monitor their children's internet use.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Policy Changes and Contact
9 Changes to the Privacy Policy
db456 may update this privacy policy from time to time. Reasons for changes may include:
- When new services or features are added
- When laws or regulations change
- When security measures are improved
- When there are changes to business operations
For significant changes, we will notify you by email or via a notice when you access the platform. Continued use of the platform after changes are made will be considered as your acceptance of the updated policy.
You can always check how current this policy is by looking at the "Last Updated" date at the top of the page. We also retain previous versions for a set period.
10 Contact Information
If you have any questions, concerns, or requests about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Get instant support in Bengali 24/7 (by logging in to the db456 platform)
- Support Hours: Always available — 24 hours, 7 days (BST, UTC+6)
We try to process your requests as quickly as possible. Complex matters may take a little longer — in that case, we will send you an acknowledgement message.